Information We Collect
At SenseAbility Therapy, we collect personal information that you provide directly to us through our website. This includes contact details such as your name, email address, and phone number when you submit an inquiry form or reach out via email. We also collect any information you choose to share regarding the services you are seeking to help us understand your needs prior to our initial conversation.
In addition to the information you provide, our website automatically gathers basic usage data. This includes technical details like your IP address, browser type, and navigation patterns on our site. This information is collected to help us improve website functionality and ensure a smooth experience for all visitors exploring our therapeutic resources.
How We Use Your Information
We use the information we collect primarily to respond to your inquiries about our counselling services and to manage scheduling conversations. This data helps us provide you with the most relevant information and ensures we can fulfill our professional and legal obligations as social work practitioners in Ontario. We approach every communication with the same warmth and care that defines our clinical practice.
Please note: Clinical records and formal session documentation are not stored on this informational website. All clinical data is managed through a separate, highly secure, and PHIPA-compliant platform.
Website usage data is used in an anonymized way to improve our online presence and ensure our resources remain accessible to the neurodivergent community we serve. We do not sell or trade your personal information to third parties for marketing purposes.
How We Protect Your Information
We take the security of your information seriously and implement reasonable physical, technical, and administrative safeguards to protect against unauthorized access, loss, or misuse. Access to the information you share through this website is strictly limited to authorized personnel who require it to respond to your inquiry or manage scheduling transitions.
Please be aware that while we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Clinical records and session notes are never stored on this website and are maintained exclusively on a separate, PHIPA-compliant secure clinical platform.
Emergency Notice
This website and inquiry form are not monitored 24/7 and are not intended for crisis situations. If you are experiencing a mental health emergency, please contact 911 immediately or reach out to your local crisis service, such as the Talk Suicide Canada line at 9-8-8.
